Order Information

OUR PRODUCTS

As an authorized online distributor for all of the designers we feature, we guarantee that every item we sell is 100% authentic.

SIZING INFORMATION

As sizing varies considerably among the designers we stock, we recommend contacting us before making a purchase in order to ensure the correct measurements are met according to your size.

The customer care team is available to offer expert advice on sizing - simply email support@outtlet.com

For general size information please refer to our Size Chart.

If you are not entirely happy with the size you have purchased check our Returns & Exchanges section.

OUTLETT.COM OFFER & PRICES

The representations of products on this website are without obligation and do not bind outtlet.com

Outtlet.com is likewise not bound by manifest clerical errors and mistakes in promotional descriptions and other statements referred to on this website. Minor color and other variations in products are possible as a result of different image acquisition, display technologies or other technical reasons. Outtlet.com is not liable for these variations and deviations.

outtlet.com reserves the right to make price and product changes prior to an order placed by you.

outtlet.com reserves the right to change, limit or terminate any special offers or discounts at any time.

How is a contract concluded with you?

You can only order on this website if you are a consumer, not a reseller. You have to be at least 18 years of age or older to buy products via this website.

Orders you place through this website are only an invitation to you to conclude a sales contract. The sales contract is only concluded upon the confirmation by outtlet.com e-mail to you. Until you have received this confirmation, you can still cancel the order.

You warrant that the information you provide to outtlet.com in the request or order is accurate and complete. Outtlet.com is never obliged to accept an order. Outtlet.com is entitled at all times to verify an order in advance or to refuse an order without providing reasons. If we do not confirm your order within ten working days, it is deemed to have been refused.

ORDER TRACKING

Once your order has left us, you will receive an email containing an air waybill number to track its progress online.

Payment

1. What payment methods do you accept?

Debit /Credit cards

Master CardVisaAmerican ExpressChina Union PayPay Pal

The following payment options are available.

2. Can my delivery address be different from my billing address?

Yes, it is possible. During the checkout process you can choose different addresses.

When you have completed your payment information you will enter a screen with your order overview. Please check all the information on this page, since this is your last chance to correct it. After hitting ‘Confirm Order’, your order will be processed and you can track your order status in your account.

3. What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you to contact our online shop customer service team support@outtlet.com and let the advisor know the details of your order and / or about your open question.

Delivery

By ordering products from this website, you agree to be bound by these Delivery Terms. If you do not agree with any of these Delivery Terms, do not use or order products from this website.

1. What are my Shipping Charges?

At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order. We provide with Free International Shipping to all eligible countries.

2. What is the delivery time?

Your order will be processed within 2 business days to be ready for delivery. The delivery time will be 1-3 business days for local delivery and 1-7 business days for overseas delivery.[top]

3. Taxes and Duties

International Buyers – Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

4. Public Holidays and distribution center closures

Please note our distribution center(s) are closed on public holidays in Singapore.

For orders placed on, or the day before one of these dates, processing time will be extended by 1 – 2 working days

Special Notice: Slower delivery may be expected during these periods due to the closure of the distribution center and high demand.

Date

Public Holiday

1 Jan

New Year

Varies

Chinese New Year

24 Dec

Christmas Eve

25 Dec

Christmas Day

31 Dec

New Year's Eve

5. Can I deliver goods out of Singapore?

Yes. We can deliver to addresses within Singapore as well overseas address.

International courier service will be used for overseas orders. Please provide correct deliverable address with postal code and mobile phone number.

6. What should I do if I am unable to receive the product at the time of delivery?

If you are unable to receive the product at the time of delivery, our delivery team will provide you with a failed delivery notice so you can collect your product at the designated post office. Rest assured that your product is still available for pick up at the designated location. Please follow the instruction on the failed delivery notice from our delivery team, and pick up your product within the timeframe.

7. What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you to email our online shop customer service team support@outtlet.com and let the advisor know the details of your order and / or about your open question.